IHOP

This was my first time eating at this University Drive location since the PreCovid days.
There were only two waiters on the floor taking orders.
It was a Sunday in March, and it's wasn't super busy.
The male waiter said he and the female waiter were from Africa.
They were super sweet! The food was disappointing, though.
We waited about 25 mins for our food, and the waffle I had didn't have much taste even with the syrup.
My son ordered an Oreo waffle.
I tasted a piece, and it was okay.
Just a bunch of sweet cream on a waffle.I was not impressed.
My son loves eggs, so he enjoyed them and asked for another order of eggs. My chicken fajita omelet had way too much cheese on it.
It didn't have that authentic fajita taste.
I ate it because I was hungry. The bathrooms were not very clean in my opinion.
They were fair.
No trash bag in the trash can.
Tissue on the floor.
Cleanliness in a restaurant is very important in any establishment, especially a restaurant.
We have to do better Huntsville IHOP.

Owner response

The restaurant was fairly clean and pretty empty.
There was an issue with my husband’s order.
He asked for sausage and was brought bacon.
He also asked for grilled toast instead of toasted toast.
He received brick hard toast.
When he sent it back, the cook had the nerve to send out LITERAL white bread that touched the grill.
Unbelievable! Our server Malik was very attentive and helpful.
I don’t plan to return to this location.

Owner response

The reason I am giving the service 1 star is due to gratuity.
My server after taking orders reported to us that it is a mandatory 20% gratuity fee for parties over 8.
Which is fine, however it did not show on the receipt.
The server just took 20% from the total himself.
I’ve been to a lot of restaurants and gratuity is not foreign to me.
However I’ve always known & seen it to be automatically taken.
It seems as if he just lied to us about it being mandatory and just FORCED everyone to pay a 20% tip.
Which is something we would have done naturally without being forced.
The waiter insisted that it was some sort of sign explaining this however we did not locate nothing of the sort.
Contacting a lawyer to look into situation just wanted to give everyone a warning.

Owner response