Ichiro Sushi & Teriyaki

RUDE! I always eat here.
Food is amazing.
Usually the service is good…the woman that works there is the best one there.
She’s really kind and polite.
This time…however…, we called to order one of the orders that we typically get and the man on the phone was ridiculously rude! We placed our order, and then he abruptly hung up on us. Dear Ichiro, I’m a regular who has been coming here for years and has recommended many people to your establishment, please be mindful that customer service is how you make your money.
A restaurant can have amazing food, but if they have bad customer service or RUDE service, then no one will want to eat there and spend their money.
This was very impactful and has made us now question if we’ll continue to dine with you guys or recommend your establishment.

Rude and disrespectful customer service.
Very strange because I’ve gotten food from them in the past and haven’t experienced this before.
Website isn’t working, so I called in an order.
Lady called me yelling at me for placing two orders, and treating me like I’m some sort of criminal.
I paid for two orders to rectify the situation, but it’s not my fault if their website is crashing and never confirmed the order with me.
Of course I didn’t intend to place two orders.
Also why cook two orders for someone with the same name on both orders - Richman.
And slightly similar orders.
You think she’d at least offer a discount since it was her website’s fault.
I asked to speak to the manager or owner and she yelled at me saying “It’s me!” Well Ok, you lost a long time customer who was ordering from you on a regular basis.
There’s a certain level of respect and decorum people should have when dealing with defects, problems or issues.
My husband had to drive twice to the restaurant to pick up the two separate order.
Why would we do that on purpose? Very inconvenient and insensitive.

Customer service was weird.
The teriyaki beef didn't actually have teriyaki sauce on it.
Instead it had a 1/2" of flavored water in the to-go container.
As much as I paid, I expected so much more.

Owner response