House of Phở

December 26, 2023 So glad to have stopped in for dinner, made a rainy day enjoyable with a delectable dinner. Friendly service.
Nice clean restaurant close to shopping.
Easy parking.

My family and I come here on Saturdays in the afternoon.
We order the same thing 2 of Q6, a large vegetarian noodle soup and 1 strawberry lemonade drink.
This week we came today.
At first when we first started coming here we were aware of the sign at the entrance that says to wait to be seated, but I can’t remember when was the last time we had to wait to be seated, since the last time we were told to seat where we wanted.
Since then, we just come in and sit almost every time in the same booth.
No body has said anything to us since today.
There was this man that I had never seen before that approached me as my husband and 2 children were waking towards the booth we wanted to sit and he had this look his face like if I had done something wrong to him and asked me if I had not seen the sign.
I felt disrespected by the way he was taking to me and in any way appropriate to talk to a customer.
He didn’t even let me explain why I was leading my family to a table of our choice.
But I did had to mentioned I didn’t appreciate him talking to me the way he was which made no difference to him because he kept his attitude.
We decided to stay because my daughter wanted to eat the noodle soup, otherwise we’d have left.
As we were eating we saw how other customers came in and sat where they wanted without this man telling them anything.
We are always greeted respectfully and unless busy, our food comes out pretty fast.
We enjoy not only the food but the customer service which is why we are still coming.
My husband did not like how we were treated so after paying our meal, he asked this man to explain him why other customers were not told to wait to be seated.
His response was that this people were regulars and that he in fact had seated them.
Which was a lie since we saw them waking and siting and saw this man not telling them anything.
My husband wanted to talk to the manager about our experience and this man told him he was the manager and refused to give his name.
Even threaten my husband with calling the cops if he didn’t leave the restaurant for trespassing.
Also threaten him to tell the other managers to refuse us service next time we come in to dine.
My husband was only wanting his name and ignored us continuing to deny giving his name with absolutely absurd attitude and conduct.
Very disappointing that this man turned out to be the manager.
This man refused to act as a manager which is why I felt it is only appropriate to write this review publicly.

The guy who took our order was very nice and attentive.
I ordered mixed veggies and peanut sauce on the side, I repeated I only wanted then mixed veggies with the peanut sauce.
We got home, 30 minutes later and I had a different sauce on my food.
I was so disappointed.
I called to let them know and to ask what type of sauce they had put on my order, of which they only apologized and did not offer anything else.
I won't be returning here, and please check your order before you leave.