Chipotle Mexican Grill

Never been to a Chipotle and mentioned that to the lady when asked what I would like.
Prices are low but you don’t get much food.
My bowl was small and I didn’t know you have to ask for chips.
You would think someone would help navigate the process for a first timer.
The manager was at a table doing a line check book or some other thing.
I won’t be back.

Owner response

My 2nd time coming to this location and I will tell you it’s always an adventure! 1st I stood in line for about 5min while all the workers had their heads down! 2nd you can see in my video the condition of the dirty bowl! 3rd the employee didn’t speak to me nor was he friendly.
While he was serving me he made my bowl sloppy and barely with toppings! 4th I ordered a VEGGIE BOWL with queso on the side and I found a huge piece of steak at the bottom! Check exhibit #2! The service sucks and the food isn’t served properly! If you are going to be prejudice at least make sure the food is proper! I will NEVER EVER RETURN!

Owner response

I went in for a scheduled interview and management wasn't present for the interview they scheduled me for.
I didn't receive a phone call or any other form of prior notice.
The available personnel suggested I return at the same time the next day.
Why should I do that, so that they can no call; no show on me again? Why is it acceptable for management to fall short on professional obligations of communication and attendance, but not for kitchen/wait staff? This is a big red flag foreshadowing further communication, future initiative, and potential judgement issues.
If a manager can't/won't commit to any form of communication with a candidate for hire or even show up I don't have much faith in their ability to pay accurately or on-time, or to run other logistical operations of the restaurant.
This is not conducive to a leadership mindset, and worrisome to those currently employed. - An even bigger red flag is that no further effort was show by management to reach out regarding their failure to maintain the appointment they set or to even apologize.
Having served as an operations manager at the district level of a different industry, I would demand more of one of my site managers and their abilities to perform basic duties. - That's fine, as I won't be back.
I don't want to be a part of a work culture where the leadership is lacking to this degree.
Who would have thought we would live in a day where a manager of all staff members would no call; no show and without any follow-up? Just wow.

Owner response