Asian restaurant, Japanese restaurant, Noodle shop, Pan-Asian restaurant, Thai restaurant
If I could give one star I would.I ordered around 5 pm today I told her no veggie i get home and see veggies.She’s always in a bad mood as well too the food is too good to have someone like her in the front I always love my food here but she messed up my ordered today / my name was Sophia I did place a order
Owner response
Hi William.We're deeply sorry to hear about your recent experience.Providing excellent service and accurate orders is paramount to us, and it's disappointing to hear that we fell short of your expectations.We apologize for the mistake with your order and for any inconvenience it caused.Your feedback is valuable to us, and we'll address this matter with our team to ensure it doesn't happen again in the future.We'd love the opportunity to make things right for you.Please reach out to us directly via our website so we can discuss your experience further and work towards a resolution.
Horrible, horrible food! My poor child and I were left without dinner because of this place! First time trying it and it will be the last. I want my money back for the disgusting frozen noodles they call pad Thai.You are insulting Thai culture by saying it’s pad Thai when it tastes like frozen noodles from the store.Even the wontons were bad.Do not give this place your money.
Owner response
Hi Nina.We're deeply sorry to hear about your disappointing experience.Providing high-quality food and excellent service is our top priority, and it's disheartening to learn that we fell short of your expectations.We apologize for the inconvenience and frustration caused.Your feedback is important to us, and we take your concerns seriously.We'll investigate this matter further and take appropriate steps to address the issues you've raised.We understand your disappointment and would like to make things right.Please reach out to us directly via our website so we can discuss your experience and offer a resolution.
The place was unwelcoming, only for takeouts .Tables were unclean and benches were ripped in places.No high chairs for kids.The food was not fully cooked and gave us stomach problems later in the day.The prices was just as bad as the food.
Owner response
Hi Nasim.We're genuinely sorry to hear about your disappointing experience.Your feedback is concerning, and we apologize for any inconvenience caused.We take your comments seriously and assure you that we are addressing these issues to enhance our dining experience.We would appreciate the opportunity to understand more about your visit and address your concerns directly.Please reach out to us via our website at www.hibachigrillmiami.com so we can further discuss and rectify the situation.