Hat Creek Burger Company

Nice fun place.
We had the southwest and cowboy...both were good burgers.
Open sitting environment with indoors and outdoors setup.
Best point was the play area...kept kids busy, while we could enjoy our beer n burgers.
Would be visiting again.
Parking can get busy.

Owner response

I rarely, if ever, leave reviews but was left beyond baffled and extremely disappointed as to what happened with my nuggets.
My husband and I love Hat Creek, but this time in drive thru, makes me never want to go back to this location.
My nuggets looked like they were partially eaten & in a bunch of pieces.
It was supposed to be an 8 piece, but it was a couple of whole pieces, and the rest were a mess.
It looked like it was the bottom of a bag & they decided why not let's give little pieces and call it a nugget.
To top it off, service was horrible in the drive thru.
Major language barrier with the woman taking my order & unprofessional at the window.
Come on, Hat Creek, you guys are better than this.

Owner response

🤮🤮🤮My recent carry-out order at Hat Creek Burger Company with high hopes of savoring some delicious buffalo wings and a chicken burger.
Unfortunately, my experience left much to be desired. First and foremost, the buffalo wings I ordered were incredibly dry.
It was evident that they had been overcooked, resulting in a disappointing texture.
The dryness of the wings made them challenging to enjoy, and it was far from the succulent and flavorful experience I was hoping for. To make matters worse, the appearance of the chicken wings was less than appetizing.
They seemed as if they had been sitting around for a while, and the meat looked unappetizingly old and discolored.
Additionally, there was an unpleasant smell emanating from the wings, which immediately raised concerns about their freshness. The most concerning part of my experience was discovering that the wings had been fried a second time before being served to me.
This suggested a lack of attention to detail in the kitchen and a disregard for the quality of the food being served to customers.
Re-frying food not only affects its taste but can also make it less healthy. All in all, this was one of the worst dining experiences I've had.
I couldn't help but compare the quality of the food at Hat Creek Burger Company to that of a fast-food chain like McDonald's.
While I'm not usually one to compare, in this case, McDonald's nuggets and burgers seemed far superior in terms of taste and quality. I hope that Hat Creek Burger Company takes this feedback seriously and works on improving the quality of their dishes.
For now, I cannot recommend dining there, especially if you're looking for delicious buffalo wings and chicken burgers. In addition to the disappointing buffalo wings and chicken burger, I also ordered a side of fries with cheese at Hat Creek Burger Company.
Unfortunately, this dish failed to meet even the most basic expectations. Firstly, the fries were not served hot, which was a major letdown.
I believe that a crucial aspect of enjoying fries is their temperature, and in this case, they were lukewarm at best.
Cold fries can never match the satisfaction of hot, crispy ones. Furthermore, the cheese topping on the fries was far from what I anticipated.
It had not melted properly, leaving the cheese in a clumpy and unappetizing state.
I was expecting a gooey and savory cheese experience, but instead, I was met with a lackluster and unimpressive topping.

Owner response