Fast food restaurant, Hamburger restaurant
Food & drink
Vibe
Comfort food
Chicken fingers
Burger
By owner
Street View
Menu 1
Menu 2
I ordered a meal with a large drink and fries.We received a very small lemonade.One of the guys working was going to get us more lemonade but the lady with glasses told him no.The guy was very nice and understanding.The lady not so much.I told her the reason.We paid for a large meal and got screwed over with a tiny lemonade.The lady said that all lemonades come that way and there’s only one size.I said so there’s no compensation since we just paid the price for a large drink.She said well you got the large fry.The price covered a large drink and a large fry.She said “well that’s just the way it is”.What a way to give horrible customer service.No asking if we wanted a different drink or anything.And there’s nothing on the menu outside saying this would happen like we were just supposed to know.Photo is of a medium drink next to a “one size lemonade”
Owner response
Thank you so much for the review, katie.We see there are some areas where we need to improve.Please connect with us by copy and pasting this link into your web browser: https://hardees.info/3QVNXU1?85017079
The Frisco burger is my favorite, although the new burgers sound so damn good next time I go there.There fries are better than the completions, they aren't all chewy and pointed.I suggest you go there soon.Oh and they are the only ones open at 2 am sometimes , sw 9th n armypost
Owner response
Hi Paul, we're so happy to hear that you enjoyed your visit.We hope you'll join us on social media.We share exclusive content and updates.We can’t wait to see you again!
Fast and friendly service.Good food. Update, my last visit was just a sad experience , I ordered the 10 piece hand breaded tenders and I only received 8. I was thinking it was really late they probably wanted to get out of there, but after I thought about it they were Open 24 hrs and I was the only customer and looking at the photo, the tenders were getting smaller and smaller.I'm sorry but since I was the only customer and the way the tenders look, there is no excuse no reason for this kind of service.No excuse.
Owner response
Doug, your review made our day! Thank you for telling us about your experience at our Des Moines restaurant.We would like to personally connect with you, please copy and paste this link into your web browser: https://hardees.info/3QVNXU1?81983586 Have a HAPPY day!
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