Hardee’s

I come to this location Monday through Friday before taking my son to school he is autistic and he is very picky on what he eat.
There are 3 people that are there every day and they know are order when we pull up A number two add sausage, medium with a Sprite, a small hash brown, a small Sprite and French toast, extra powdered sugar and if I don’t get something they ask your not getting this today.
It’s so good to come here they have great energy and always friendly.
Keep up the good work you guy.

Owner response

Look.....I am blown away by the level of perfection this location has delivered the last two Wednesdays!!! I went for breakfast on Wednesday two weeks ago and for lunch today, both times I was in and out within 3 minutes, food was hot and perfect! 10/10, I highly recommend giving Hardee's on Bannister a try! On Wednesdays?!?!? Whoever is working is fantastic! I'd take a team like that any day!

Owner response

The food is usually good.
The breakfast biscuits are actually very good at other locations.
However, in my particular experience on Saturday morning, we placed a mobile order and selected drive thru as the pick up option.
When we pulled up to the drive thru, we obviously knew the order wouldn't be instantly ready, but we wanted to let them know we were there (there was only one other person in the drive thru at the time).
Instead, when we let them know we had just placed a mobile order, they very rudely started with, "well you need to give us time to make it!" This is obvious.
We aren't unreasonable.
But you don't need to say it that way.
We could have easily just went to the drive thru and placed the exact same order through the drive thru.
We instead placed it in the app to save any confusion about our order.
Then when we got to the window, they refused to say anything more than pull around the front of the building and wait.
We couldn't even tell them we needed extra ketchup or anything small like that because they immediately shut the window and hurriedly rushed away from it.
Even the customers inside could see we still were trying to get their attention and told them so, but they refused to go back to the window.
So we decide to go ahead and drive around and big surprise, the bad attitude they all seemed to have continued.
I can't understand this experience overall because I've never had this type of experience at any other Hardee's but maybe I just am not going there often enough or maybe it's because I decided to use the app for the first time.
In any case, I'm not sure I am interested in ever returning to Hardee's.
Horrible customer service and I don't say that lightly.
Maybe they were all just have horrible days.
But coming from a customer service background, the customer is NOT the person you take that out on.
Otherwise, you will just lose more customers.

Owner response