Fast food restaurant, Hamburger restaurant
Second time this location.Awesome both times.Great for that all American fast food night fix.We got Frisco burger combo and mushroom Swiss burger combo, shake, and soda.(The cherry coke was really good) Everything fresh and hot.The shake was awesome.The fries were perfect, and the burgers were great.Totally full and satisfied.Came well packaged with napkins and ketchup.Class act for fast food.The breakfast is killer too.This location does a great job.
After receiving a burnt burger from the drive-thru, I went inside for another. The second was only burnt around the edges and luke warm.However, after the second bite, I could not eat another. It was way too salty. I was put on hold for over 5 minutes when I caked to soak wth a manger, shortly after I left.I called again nearly two hours later.The woman who claimed to be the manager refused to give me her name. And, when I told her what had happened, she told me, "Oh, they must have overseasoned the burgers." There was no apology. In fact, I eat tons that I had to bring the receipt and burger back. Well, they are going to get a 24-hour old burger back that I dug out of the trash. The receipt just wasn't enough. I won't ever order food here again. What a rude and disrespectful individual she was!
The level of service has been 5 stars across the board for the last year and a half.Every order has been accurate and the food has always been fresh! The customer service is 5 stars as well.I always get my order in a timely manner! The entire team at this store truly have it together and work as a team! Keep it up team and thank you for what you do!
Owner response
Thank you so much for your review, RM!! We’re so happy to hear that you enjoyed your visit and hope to see you again soon.If you would like to take the time to join our My Rewards program, we can send you specials AND you earn 10 Stars for every dollar you spend with us.Thanks again and have a happy day!
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