Guanatos City Mexican Restaurant

Guanatos City Mexican restaurant was pretty good and not too bad.
The food was absolutely delicious, besides the stuffed peppers actually.
They were just okay, kinda greeesy and bland.
The barria Ramen was out of this world though.
They also had really good salsas.
The habanero salsa was really good.
The rest of the menu looked decent and I can't wait to get some more yumyum in the tumtum. Ok Bye

Owner response

Went in for dinner and it was a huge disappointment.
Waited over 30 minutes for only half of our food to come out and it was lukewarm at best.
It was our first time here and I do not think I will be revisiting again. This place has no AC, just a couple fans blowing in the dining room.
The seating was not great.
Only high top tables and with 3 young children it makes it difficult. Update/Response: Thank you for your prompt response.
However, I would like to clarify a few points. First, I mentioned that we came in for dinner, not during dinner time specifically.
My family and I were celebrating our daughter’s birthday with an early dinner, as we planned to continue the celebration with dessert later that evening. Regarding the food delay, it is true that I got up to inquire about our order after more than 20 minutes had passed.
However, even after my inquiry, it took an additional 10 minutes for only half of our items to be brought out.
One of these items was the nachos, which were disappointing as the cheese wasn’t melted, and the steak was barely warm. As for the refund, I did request a full refund after noticing how unappetizing the nachos were.
However, the staff offered only a partial refund, citing that the beverages we had received 30 minutes earlier were already partially consumed. I also observed that we weren’t the only table experiencing long wait times.
Other tables around us, including a large group of 10 adults, also had to wait for their food, with a noticeable delay (approx.
10 minutes) between when the first and last person in their group received their orders. Update #2 I appreciate your continued communication, but need to address a few things. Firstly, it's disheartening to hear that my concerns were dismissed as "complaining." As a paying customer, it is not unreasonable to expect timely service and properly prepared food, especially when dining out for a special occasion like a birthday celebration.
My feedback was intended to provide you with insight into our experience. Secondly, your assertion that no other tables had issues is not consistent with what I observed.
The delays affected multiple tables, including a large group nearby, as I mentioned previously.
Highlighting that my order was prioritized—yet still delivered poorly—only underscores the concerns I raised about the overall service. Lastly, your comment about the partial refund and the sarcastic remark about losing a star are unprofessional and undermine the sincerity of your earlier apologies.
I did not seek a refund lightly; it was requested after significant dissatisfaction with the food and service.
The casual tone you used is not appropriate for addressing customer concerns and does not reflect the level of professionalism I would expect. While my experience during my visit was disappointing, I understand that everyone can have an off day.
Based on the google rating it appears more guest seem to have a good visit, which is why I chose to dine there, and I hope this was not a typical reflection of your usual service.

Owner response

I found my new Taco Tuesday 🌮 place.
These tacos 🌮 are only $1.00 here.
The customer service is great.
The food is delicious 😋.
You will definitely make this your taco Tuesday place, too.
Thank me later.

Owner response