Restaurant
Got the Denver breakfast. Did not get any bacon or cheese. Just egg, roasted peppers/onions and salsa. It is not purchaser friendly. Huge order here sign and small sign saying go to register. To crowed at register to get silverware and napkins.
Owner response
Hi Dorlisa, thank you for sharing your feedback with us.We apologize for the missing bacon and cheese in your Denver breakfast.We appreciate your input regarding our signage and will work on improving the clarity for our customers.Your comments regarding the register congestion will also be taken into consideration.
My kids (now 7&9) love this place. It’s our favorite food spot at the Denver Airport and we always come here when we have a layover. The smoothies are delicious and the crepes are yummy. They accidentally put dressing on my crepe but corrected it and it was fantastic. It tasted super fresh! My kids always ask which airport we are having our layover at and if it’s Denver, they ask to come here. I was worried that it was gone but it was just kind of hidden by the construction over there. It’s across from Dunkin Donuts, so make sure to look around the corner if there is still construction in between Dunkin and Freshens!
Owner response
Thanks for the review.Hope to see you again in the near future!
Yesterday had a “pleasure” buying food there.The posts that direct people to the counter were very confusing, leading to the opposite side of the counter, away from the register.About 10 people, including me thought that first you go to order, where the posts lead you and then you pay.A crowd of 10 people were standing in a line, waiting, while two prep cooks, who were facing us, were staring at us, then started giggling.One in glasses and brackets, other with nose piercing.After a while somebody asked what was taking so long, the person at the register said, that you suppose to come to the register first.How freaking hard was it, to tell us to proceed to the register? We were in the airport, about to catch a flight, tired, trying to be patient and respectful.If you can’t be kind to people and help, don’t go into customer service.Disgusting.And rearrange those posts, they don’t make sense!
Owner response
Hi Yana, thank you for sharing your experience with us.We apologize for the confusion and inconvenience you faced.We'll definitely take your feedback into consideration and work on improving the signage and communication at our counters.We appreciate your patience and hope to have the opportunity to serve you better in the future.
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