First Watch

We came here a few months back, and were served lukewarm/cold food.
We let the server know and discussed with the manager, which they were apologetic.
We didn’t want to waste food so we ate what we had.
The server and manager were both awesome during our experience there, so we decided we would come back and try again another time to give them another chance. We came back today, let the waitress know about our prior experience and to please make sure we got hot food.
This time we did, but my wife’s food was missing some of the ingredients.
We kindly let the waitress know what happened and the manager came over to discuss.
We asked for the missing ingredient so they didn’t have to recook the whole dish and we could just add in to the dish, but they made a new dish anyways, which was really good, had great flavor and eggs were cooked perfectly to her liking.
She had the coffee, which was hot but was nothing special (it’s brewed coffee after all lol). Wife ordered the Parma hash, which once we had all the ingredients was really good.
I ordered the Tri-Fecta which was good, but one issue I found with their light and airy waffles, once you drizzle syrup and/or spread the butter on the waffle, it gets mushy and loses its texture fairly quick.
I would suggest putting syrup on the plate and just dipping each bite instead of putting on ahead of time, as the crispness of their waffle is too light and won’t hold up for more than a minute or two before getting soft and mushy.
The whole point of waffles is that awesome crunch, and this was gone quickly. My son ordered the half waffle with fruit and bacon.
He had same issue with the waffle that I did, but he ate his much quicker so he didn’t have as much of an issue.
The bacon was flavorful and not overly salty, which was great. The waitress and manager (both different from our first trip) were both awesome, and both went above and beyond to make sure we were taken care of (just like last time).
Given this, we will come back again, try the food again, and hopefully have a better experience. So far for us, the ambience, wait staff and managers have all been great, the sole thing killing it for us, has been the inconsistency with the food.
Our waitress even told the kitchen to please make sure to get the order correct given our past experience, and they still messed something up.
Both times we have gone, was not during peak business, so it was surprising to have another issue with the food. Fingers crossed next time we come we get the same 4.6 star service/food most everyone else has been getting 😬 if you try this place out, you will probably have a great time, I guess we are just unlucky 😂

First time and everything from the waitstaff to the food was incredible.
Custer location less crowded than Preston.

Great Sunday morning experience! They were busy but that is a good thing. From the time we walked in until we walked out, we had great service, great ambiance and excellent food flavor, quality and portions.
Our server Ten was the best just the right amount of attentiveness and good recommendations.
Chris the manager was table touching and asked how everything was, we shared about an allergy I have and did not see the ingredient on the menu.
They were both kind and understanding and fixed it for us.