Sandwich shop, Caterer
Food was tasty. The attitudes from both employees was not well received.The snappiness to questions was rude and when I asked for a take out box, she tossed it on the counter and quickly turned away to talk to the other associate. A smile would be wonderful, but didn't receive that. The men's room was atrocious and seen in photos. We usually frequent this Firehouse, but if this is the new trend we will go elsewhere.
Owner response
Please accept our sincerest apologies for the poor experience, Louis.We want our guest to feel their meal was highly impressive when they visit.We appreciate you bringing this to our attention and would appreciate a few more details at www.firehousesubs.com/support so we can notify the leadership accordingly. Anna/Guest Services
20-25 minute wait for food on 12 /27 at 12:30.Not a line but sadly only two people working and were working hard.Restroom was nasty and fire exit completely blocked.Walked out..It’s been a while since been to FH Subs.It’s going to be a long time before I want to try again.
Owner response
Please accept our sincerest apologies for the poor experience, Helen.We want our guest to feel their meal was highly impressive when they visit.We appreciate you bringing this to our attention and would appreciate a few more details at www.firehousesubs.com/support so we can notify the leadership accordingly. Anna/Guest Services
Best experience in a sandwich shop I've had my whole life.The crew running the place at 9pm on a Friday night were all top shelf.Everyone was having fun, laughing with customers, and doing a fantastic job at the same time.The type of crew that deserves a raise sort of thing..winking at you firehouse.
Owner response
Thanks for the love, Andy.We're glad to hear your visit with us was a 5-star one.We'll share your compliments with the Firehouse Subs St.Johns Town Center team.Thanks again! Anna/Guest Services
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