Chipotle Mexican Grill

Name: Chipotle Mexican Grill
Address: 4865 Town Center Pkwy, Jacksonville, Florida, 32246, US
Telephone: (904) 997-0481
Price range: $
Rating: 3.10

Mexican restaurant, Caterer, Fast food restaurant

Location: 4865 Town Center Pkwy, Jacksonville, FL 32246, United States
Located in: Markets at Town Center
Phone: (904) 997-0481
Price: $

Opening hours

Sunday: 10:45 am-11 pm
Monday: 10:45 am-11 pm
Tuesday: 10:45 am-11 pm
Wednesday: 10:45 am-11 pm
Thursday: 10:45 am-11 pm
Friday: 10:45 am-11 pm
Saturday: 10:45 am-11 pm

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Reviews

I wanted a quesadilla today so I tried ordering online for pickup.
It said everything except bowls were unavailable.
So I went over there, but they told me I had to order it online.
So I got a bowl instead.
While I stood in the line, I watched a girl full open-mouth yawn directly over a bowl of rice she was making, gross.
The people who took my order and checked me out were pretty unpleasant.
Then I went over to get a drink and it smelled horrible.
Which was when I noticed the overflowing trash cans, the wet floor sign, and some kind of sticky slippery substance, garbage juice, all over the floor.
There was no forks, napkins, or cup lids out.
Overall the restaurant is disgusting, and even though I work just across the parking lot, I’ll drive the 5 minutes to Moes next time.

Owner response

Thank you for notifying us about this issue with your order experience.
Could you please send us a message at the link and we will contact you shortly: chipotle.com/contact-us -Sheldon

Horrible place, unfriendly employees, place always dirty.
Found long piece of hair in my food.
Yuckkk.
Double check your payment they overcharged your order.
I will never eat there again.
All the reviews are real.

Just dropped by for a quick to go lunch at 3:10pm today.
It was not quick at all.
It took me about 15 minutes to walk in and walk out of the restaurant with my food.
The place didn’t seem to be understaffed.
They probably would benefit from one more person cleaning their dining room as there was dirty tables, no napkins, and low/almost empty fresh drinks.
Finally, ordering my food… I greeted the gentleman making my bowl, but I did not get greeted back.
He didn’t say a word the entire time, not even after I thanked him after he capped my bowl up.
Lastly, was the manager who was cashing me out at the cashier.
He only said two words to me..
“chips.
Drink.?”.
I thanked him (no response) and walked out.
If I was the GM, I would demote this “manager” to wiping tables and refilling silverware.
Embarrassing.
No customer service anywhere.

Owner response

Thanks for sharing your feedback.
Reach out to us here: https://www.chipotle.com/contact-us so we can help.

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