Sandwich shop, Hoagie restaurant, Lunch restaurant
I got my medium sub with less than normal meat and lettuce that I usually have..tried to call 3 times no one answered.couldn’t make it it back today..if you could make this right..it would be greatly appreciated
Owner response
We take pleasure in offering our guests hearty and flavorful food along with heartfelt service.Kendria, the experience you described is very alarming and we'd appreciate a few more details at www.firehousesubs.com/support when possible.Thank you for bringing this to our attention.We hope to see you again soon to prove we can do better. Anna/Guest Services
I sent my daughter to purchase me a sub.I was upset she ordered a small sub.She told them no mayo and to add deli mustard, extra mustard.I received mayo on my sub and I'm allergic to mayo.I didn't know until after we got home and they would be closed at this time.There was no receipt given to contact or do the survey.Please make sure you listen for the request if someone doesn't want something on their sub.I will wait a while before I come back.I will not come after 7pm.
Owner response
Our guests' feedback is of great importance to us, so we want to thank you for providing yours.We will ensure your comments are shared with the proper leadership if you can provide us a few more details at www.firehousesubs.com/support.Thank you so much for your visit and letting us know how it went.We hope to see you again soon! Anna/Guest Services
The food was great.However, for $27 (2 medium subs, 1 bag of chips and one drink) my order should be accurate.The wrong labels were put on our sandwiches and how hard is it to put NO TOMATO??? Am I speaking a foreign language?
Owner response
Providing top-quality food that leaves our guests impressed is a goal we strive for every day and we're beyond disappointed that you don't feel that goal was met during your visit, Cory.Your feedback is truly helpful and we'd like to gather a bit more information at www.firehousesubs.com/support so this can be addressed properly.Thank you. Anna/Guest Services
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