Mexican restaurant, Breakfast restaurant, Burrito restaurant, Fast food restaurant, Taco restaurant
I paid for my food and asked for quacamole and sour cream on the side which is shown on the receipt, granted I see the is no charge next to it.When I get my order I ask about it and they say well she didn't charge you for it , so I ask how much for it and it was over $5 more. That ridiculous. I should have just gone to Dennys next door.
This establishment's standards is subpar at best I won't lie the food is great and prepared properly as should any food establishment, but anything else customer service related is little to none at best, the "sauce" they hand out is limited to green or red when the particular establishment in question usually has a assortment of sauces and sides to choose from, but that station which usually holds said condiments is completely empty and has been for a extended period of time, on top of all that the soda station which is always available at any other establishment is "out of service" and has been for extended period of time so you HAVE to choose at checkout, next the employees never greet any customers while entering, or even while ordering, even if a greeting isn't a standard or a requirement for this place, the employees customer service is bland, Finally the overall look of the place is displeasing especially with the empty station in the dining room and dim menu boards.My summary of this review is basically this place needs work on the customer service and management because good management would have all the damage and problems repaired in a timely manor.
I’m from Texas, whenever I come to Phoenix to see my daughter I always stop here.Good food at a good price, never any issue’s with service either.Staff is always friendly.I recommend to stop by, you will get the bang for your buck.
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