Mexican restaurant, Caterer, Chicken restaurant, Fast food restaurant
Wow this place gets packed with construction worked during lunch time but the staff work fast.I originally requested my order to go but changed my mind.Claudia was very nice and took my salad out of the bag and gave me a tray AND made sure I had enough salsa and utensils. Floors could use frequent sweeping , but the service and food is excellent
Owner response
We're so happy to hear you had a good experience at El Pollo Loco, An.We look forward to serving you again soon!
I ordered a avocado burrito with double chicken and no rice.I asked for them to put the green sauce in the burrito.I was told that was not possible because they prepack the cups.I wondered who is putting the green sauce in the cups and why they couldn't put it in the burrito. Then as they toasted my burrito it split in half and they didn't even try to rewrap it.The tortilla was dry and cracking apart.It made the entire burrito terrible.
The reason I give this place a 2 stars, I walk in there is trash all over the floor and the trashcan are overfilled.The restroom is filthy with toilet paper and paper towels on the floor.They didn't bother to ask if I wanted there or to go, they put it in a Togo bag and I ate it there.No problem but this place needs a new manager.
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