Mexican restaurant, Caterer, Chicken restaurant, Fast food restaurant
This is the 2nd time I come to this restaurant and the chicken has been dry.It seems like they leave it on the grill till it gets ordered.I feel like they don’t have good timing in grilling chicken.It taste old and leathery.I don’t think I’ll ever come here again.Sorry.
Owner response
Thank you for taking the time to give us a review.We sincerely apologize about the issues you experienced, and we hope to make this right.Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
I ordered a double chicken tostada salad and the chicken looked and taste like canned shredded chicken.I mean just horrible.Do not go to this branch.Its the newest in San Pedro and they still havent caught on to the way el pollo loco chicken should taste and look.This will be my absolute last time wasting money there.They should've kept Burger King there
Owner response
We're so sorry.Please message us at https://www.elpolloloco.com/contact-us/ with more details.We want to make this right.
Ok another review update the rice in this Pollo Loco is the worst it's all Burnt watch out for your teeth! Food is good but the real problem is their highly water down Avocado sauce it is very disappointing is like a version of 75% water 25% of maybe Avocado?
Owner response
We’re so sorry to hear about your recent experience with us Raziel.Food quality, customer service, and cleanliness are top priorities of ours, so we thank you for taking the time to bring this to our attention.If you could please provide these details to us at https://www.elpolloloco.com/contact-us/ to ensure the appropriate actions are taken, we would greatly appreciate it.