Einstein Bros. Bagels

Dear Bagel Bros Management, I hope you are well.
I want to address ongoing service issues I’ve experienced at your establishment.
Despite being a loyal customer, I face significant delays in receiving orders compared to others, even during slower times.
Additionally, my meals often arrive with missing or incorrect ingredients.
I’ve documented these issues with photos to emphasize their recurrence.
As a customer, I believe providing feedback is key to improvement.
Please address these concerns promptly to ensure consistent, satisfactory experiences for all customers. Thank you for your attention.
I look forward to your response.

Owner response

Dear Einsteins, I just wanted to write to you to say how much I enjoyed my recent visit to your restaurant.
The food was delicious, and the service was excellent.
Miki was especially helpful in providing us with local information, and she was very friendly and welcoming.
I would definitely recommend Einsteins to anyone looking for a great place to eat, either in-store or to go. Here are some specific things that I liked about my experience: * The food was fresh and delicious.
I especially enjoyed the bagels and the breakfast sandwiches.
The roast beef sandwich was also very good, and the portions were generous. * The service was excellent.
Miki was very helpful and friendly, and she went out of her way to make sure that we had a great experience.
She even gave us some recommendations for local attractions. * The atmosphere was welcoming and inviting.
I felt like I was in a warm and cozy place, even though I was just there for a quick bite to eat. Overall, I had a great experience at Einsteins.
I would definitely recommend it to anyone looking for a delicious and affordable meal. Here are some additional things that people might like to hear about in a review email: * The price of the food: The prices were beyond reasonable, considering how good it was.
We were very happy with the value for our money.
We spent less than $60 for 12 bagels, two tubs of cream cheese, some coffee, and the roast beef sandwich. * The hours of operation: Einsteins is open from 6am to 10pm, seven days a week. * The availability of parking: There is plenty of parking available in the parking lot, but one space was feeling a little bit tight. * The cleanliness of the restaurant: The restaurant was clean and well-maintained. * Any special features or events that the restaurant offers: Einsteins offers a variety of breakfast and lunch specials, as well as catering services. I also wanted to add that we went earlier on a weekday, and there was a line, but the staff processed everyone quickly and proficiently.
Everyone seemed to be smiling and happy, even though they were working.
We were simply there to pick up some food to bring it home, but we were so impressed with the experience that we decided to stay and eat in. Thank you for your time, and I hope to visit Einsteins again soon. Sincerely, King Zing

Lessons learned: 1.
Don't place a mobile order on a Sunday with a hot coffee drink because the drink will come out first and it will be cold by the time the food is done.
2.
Pay attention to estimated ready time and add at least 45 minutes.
3.
Expect to have to follow up on order by asking a very busy employee where the order is.
Bottom line for me: Never again on a Sunday.

Owner response