Chipotle Mexican Grill

Ordered food for my kids and I and each of us wanted burrito bowls.
As soon as I was up next, I let the server know I wanted 5 bowls in total.
She immediately slammed the spoon onto the counter in front of her and had the audacity to have an attitude about it.
Not sure what the problem was at that point.
I know that it was pretty busy, as it was around dinner time.
After she did that, it made me very uncomfortable to want to continue with my order.
But I was already there and was kind of invested from waiting in the line for a while.
So I went ahead with my order and took my chances.
I had a specific way of how I wanted to order the food but when I told her on one of those bowls were going to have doubled of everything on it, it threw me off and I wasn’t even able to complete my order the way I wanted it starting from the attitude that was given from the beginning.
I also felt rushed and I forgot to add another item on one of those bowls and added something else that wasn’t supposed to be in it.
I am one of the most understanding and kind person you can ever meet.
I could have matched her energy but I didn’t.
I left with my order and made sure to tell them to enjoy the rest of their day with a smile.
The food quality was also off.
But that’s ok.
I expect that some days will not always be good.

Owner response

If there was ever a reason I would stop going to Chipotle, it would be because of this store.
Thank God for other stores, and I don’t mind driving.
This store is always filthy and there is always a Manager, so where is the leadership? There is absolutely zero effort made to represent Chipotle in a good light.
Please do better!

I did an online order, paid for my order online and even tipped. I arrived at the time given on my email which was about 40 minutes- the lady up front said she would look for my order, she came back out and said the system was down when I made my order so I had to wait in line to get my food. I let her know I couldn’t wait in line due to my child, she said the only other option was to give me a refund..
so I accepted the refund, and when I let her know I had a tip on my transaction she said “I can’t refund tips” LOL I literally said “so you get tipped for no reason” Insane.
Terrible service.
Go to a different chipotle with different and better management.

Owner response