Pizza Hut

My boyfriend and I ordered here on Halloween night.
This was the worst experience I’ve had with Pizza Hut in my entire life! We placed our order at 6 o’clock and did not receive it until 8!! No one ever bothered to reach out to us and let us know that the wait time was going to be longer.
After the driver finally arrived, there was a pizza missing.
He then proceeded to call the store to let them know.
After that, he said they would remake it and redeliver (but he couldn’t give us a time for the delivery) But after waiting for 2 hours, we decided to just go to the store ourselves and pick it up.
This was our first time ordering from here, so when we discovered that the store was only 5 minutes down the road, it was even more frustrating.
When we arrived at the store, we walked into a nightmare.
The cashier was clearly very stressed/agitated/overwhelmed.
We could see clear as day that the cook was literally throwing pizza pans directly onto the floor.
Which is a huge health hazard, and if she is comfortable doing that in front of a room of customers, I can only imagine what they do in areas the customers cannot see.
There was a lot of yelling and back and forth between the employees.
Overall, this was a terrible experience.
The cashier did give me a $15 credit, however we spent $40 on this order.
Only to have to wait 2 hours and not receive our whole order.
Plus the food we did receive wasn’t that good.
Disappointing.

The most sorry wings I ever had in my life.
Where’s the sauce?

Owner response

This Pizza Hut has the most terrible customer service I have ever experienced! I called to redeem my store credit after this store delivered my order to the wrong address.
Because they were short on drivers they could not re-deliver the food.
Fast forward several days later, I try to call the store to place an order because their app would not let me redeem my store credit.
The store manager Sean picked up the phone and said that he had no control over when and who picks up the phone.
I proceeded to explain that I was calling to ask how to operate their app to get my store credit.
He proceeded to cut me off with a TERRIBLE attitude stating that he doesn’t know how to help me.
Off of reaction, I responded with an attitude as well.
He proceeded to hang up in my face! I HAVE NEVER BEEN MET WITH SUCH UNPROFESSIONALISM ESPECIALLY WHEN THEY ARE THE ONES AT FAULT.

Owner response