Coffee shop, Bagel shop, Bakery, Breakfast restaurant, Donut shop, Fast food restaurant, Takeout restaurant
Went there today around 0515.I never have bad service here.Food is always great.Employees very friendly.But today, nothing was toasted, and one of my alvacado toast with bacon had no bacon, and it wasn't toasted.Also ordered a sourdough breakfast that wasn't toasted.Just ruined my breakfast for me today.Please take the time to toast stuff and add bacon to your sandwiches.Yes, I know there is usually one person working there this early.As I mentioned, I never have a problem this early any other time.
While 3 people watched me learn to use your in store donut wait screen with zero other customers in store I was disappointed NOONE assisted. When it came time to pay the option that wasn't your app failed.Twice.Figuring I had wasted enough time I just left. Your customer experience SUCKED.Oh, and you lost a $13.38 sale today. And I shared my bad experience here and on other social media accounts. I could calculate a value for you but I don't work here.This is why your store is getting negative publicity.Oh well, publicity is publicity.Never going back again
Someone give Paula a raise.I went through the drive thru this morning and she was a blessing to interact with; sweet, informative, courteous and friendly.Honestly the best interaction I’ve ever had at a dunkin.Really brightened my day!
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