KFC

I replaced an order today through the drive through, two orders of 2 for $5 wraps.
I was told at the window it will be a 5 minutes wait and I said it’s fine with me.
After waiting 18 minutes I went inside the restaurant to check on my order and was chocked to see a white skinny girl with glasses dancing by the cooler and no one around the front counter to assist me.
After waited a few minutes she came and asked me if someone already helped me and I said no.
Then the Somalian guy, the food cook asked her what order is he waiting on? I said the two order of wraps so I got the order and went to my vehicle and after driving a little bit I discovered the order wasn’t accurate because it supposed to be 2 spicy slow, one classic and one BBQ but what I got is three spicy slow and classic so I turned around from the drive through and informed the black girl who took my order at first that the order inaccurate then the Somalian guy came out and started arguing with me that the order is correct because he just fixed it so I took all the wraps and started showing him one by one and still that didn’t convince him.
The restaurant from inside is very old looking and probably the owner is waiting for the Lease to be up so he could disappear and leave for good.
Why I had to wait more than half an hour for 4 chicken wraps? Why the employees arguing with me? I never heard an apology from them? This restaurant won’t make it and will be shut down within short period of time.
It too sad to see who the food industry changed for the bad that no one wants to work or provide a decent customer service and on the other hand they complain about can’t find a job.
Very disappointed and won’t be back at that location.

Was there 7:30pm 3-8-24, and I don’t think I’ve laughed more with people I don’t know before.
The employees back there know how to make a slow night fun, and the turnaround time from register to food in hand is quick! Food was great, and the atmosphere made me miss working in the food business with my buddies.
That crew knows what they’re doing.
Love it!

Worst cooked chicken I've ever had.
Thank goodness I didn't get sick.
Order two breasts and a leg.
Got 2 breasts and a wing.
The crispy chicken breading was raw underneath.
Guess I should have stuck with the original.
The mash potatoes are so watered down that they taste like potato flavored water.
Could have eaten it with a straw.
Nevermind, I should have known better.
No more KFC for me.
Maybe it is necessary that they close a few locations.

Owner response