Dunkin'

First before I drag this place for the filth that it is 😭 I would like to say that it was a time when they had great people working here who were great at customer service.
But I assume those good workers were ran off because they were left to handle the high volume of the store by themselves.
The lines are usually wrapped around the store, & they can’t keep workers for too long.
So now I assume out of pure desperation to keep up with the volume they are hiring anyone, hence why I’m making my first food review online of my whole entire life.
Want a random ghetto story at Dunkin donuts in full detail, here it goes… Pulled up to the drive-thru with a long line that wrapped around the store, I was so close to driving off but my daughter really wanted a strawberry dragonfruit refresher, & I wanted my caramel iced coffee (remember this order) so I patiently waited.
My turn to order I ordered what I went there for, but they told me they were out of coconut milk, so I asked could they make the refresher with almond milk, she said yes, okay cool so I pulled around to pay.
She had only rung up the strawberry refresher, I said I also ordered a caramel iced coffee.
Now I understand sometimes ppl don’t hear things which is not the end of the world, but what you’re not gonna do is tell me I didn’t say what I said.
Instead of just ringing it up & apologizing for the mistake, she tells me I didn’t even say it 😭 Then she hands me the “strawberry” refresher that was white with a light purple tint.
On god I specifically said “hey excuse me I’m not trying to be difficult but is this drink strawberry”? This girl told me “yes that’s why it’s purple” and you are trying to be difficult because you never ordered this iced coffee.
At this point my integrity & intelligence is being challenged by this cashier, cause since when has strawberries been purple 😭 also I put it on my soul I ordered that iced coffee, so why is she so mad, probably the stress of even working at this place is taking a toll on her, OR she’s just a unaccountable horrible person on & off the job. So when I replied to her accusations by saying “so you telling me I’m wrong & didn’t say what I said” she got so mad & said get your iced coffee yourself, and stormed off mumbling out her mouth.
As I sat there in disbelief I’m thinking first of all I can’t even reach the drink out of the window, second I gave her $20.61 because the order came to $8.61, and she didn’t even give me my change?! At this point she trying to bring the ghetto back out of me cause now I wanna go in the store & see wassup on some gangsta shh 😔😒🤦🏽‍♀️ Whewww let us pray… So another worker came to the window to give me my change because she couldn’t deal with a customer “so difficult” smh.
I straight up told them “y’all are ghetto here” and “it be your own ppl” so she came back to the window, closed the window in my face while they both laughed & she pointing at me giggling.
At this point I had to laugh as well that this is even happening 😭😭 Then when I tried to tell them my change isn’t right, she started yelling & clapping 👏🏾 her hands like “why you still here, you got your drinks” I’m thinking so she told me to get my own drink after saying I didn’t even order it then didn’t give me my money, but then proceeds to yell at me like I’m wrong for wanting my correct change.
I said 👏🏾 “Ooh I’m scared now because you’re clapping a bunch of times while yelling “ 😭 If you don’t like your job, get another one.
I felt like that interaction got real street real quick fr lol when did this store get like this in this suburban area.
I felt like she really wanted to fight because she, them, were all wrong 😑 I felt like if I asked to speak to a manager she probably would of been the manager at this point because they need help so bad & ppl quit so much.
If America runs on Dunkin then I’m running 🏃‍♀️ away ✌🏾

Don’t order on the app because if they don’t have the item, they tell you to go to the app to get a refund.
You can’t do that, the robot offers to give you points to make up for not getting food.
I wanted a full refund because the coffee was pure sugar.
The quality is very inconsistent at this location.
Don’t waste your time and money.
I haven’t been contacted after reaching out 2 different ways.

Highly disappointed, this is the closest Dunkin yet I'd rather drive to the one on Harding because the quality is so much better.
I would say that 1 out of every 5 visits is successful.
The food is always burnt.
We placed an Uber eats order and I watched as it was being prepared and then the as soon as it was done, the driver picked it up.
Living 5 mins away I assumed it would be fine.
This is completely unacceptable.
It's not edible, the large coffee is not even full, the small is watered down, the food is burnt, and we are missing the coffee roll and donut.
The eggs on the sandwiches are clearly overcooked and I assume has been reheated multiple times.
Unacceptable.
See images attached, if you are wondering that is supposed to be a cinnamon raisin bagel and a croissant sandwich.
Definitely extremely frustrating.