Domino's Pizza

This is my families choice for pizza.
We love the Brooklyn pizza and the employees at this Dominoes are really sweet.
They make the pizza perfectly every time, and it's always done on time.
It is the best Dominoes I have ever ordered from.

The service and quality was going a little downhill for me for awhile but it wasn't enough for me to write a review up until this point and I don't even like to write reviews.
Last week I ordered two pizzas, one of which was a free pizza due to ALL the points I've earned and I will tell you that I have ordered quite a bit from this Domino's.
We received our pizzas and one looked like it was sparse and barely sprinkled with toppings and the other just looked like an old pizza sitting around that they delivered to us.
Hard and dry.
This one was a simple medium pepperoni pizza for my kids.
I called because I was extremely annoyed.
I was given an explanation by the worker why they messed up and that she was "sorry".
She was sorry not sorry with her attitude to be honest.
When I was expecting to hear more than just sorry, her response then was "well what to you want me to do about it.
I can't refund you.
It was a free pizza to begin with." Well how about offering me a new pizza the way it was supposed to be made? So because it was "free" it's okay for the quality to be poor and that I should be happy with a cardboard for a pizza?? In fact it's not free, I earned that pizza by all the support I've given to your establishment and that's how you treat a repeat customer? You now just lost yourself a customer!!

Orderd for pick up today (Christmas) and the service was prompt, pizzas were delicious, my work family was fed.
Thanks a bunch!