Domino's Pizza

I know times are hard in the food service industry.
But, there is NO EXCUSE for poor service like this.
This was the WORST experience, both product and customer service related, we have ever had.
I realize Domino's is not gourmet pizza, but it's usually fresh and consistent and if there is a problem, they deal with it timely and happily.
I truly wish I would have read the reviews from the last year before ordering from this location.
Buyer beware.
Our food was burnt and dried out and the portion size on the pasta was very inconsistent and small compared to every other Domino's we have frequented.
We returned it to the store immediately, within 15 minutes of receiving to get a refund.
This should be the end of the story.
It's only the beginning.
I got 2 weeks of runaround from the store regarding a refund and the manager, Dave, is the absolute worst person have ever dealt with in customer service.
He lied and refused to believe anything I said, even though I had proof from Domino's and my credit card that nothing he said they had done at the store had been done.
I contacted Domino's corporate and hopefully have it resolved--waiting to actually see that refund before I let this rest.
They could clearly see Dave or the store had never processed a refund.
They had deleted our order from their system incorrectly and they did receive the money.
Thank you to Domino's corporate.
Dave--you are truly a piece of work (oh how I want to say something else.....)!!! Good luck to any staff that considers working for this person...
you'll need it!

I’m disgusted I ordered a Cesar salad and was eating it and seen a small dead black bug and called and spoke with the manager and he was not helpful at all he said that he would re-charge my card for my order without the salad and that it could take up to five business days to receive my money back from the first order so my card was going to be double charged for five days, which I do not think is fair at all being that I had such a terrible experience I should’ve had a full refund on my entire order for the simple fact that I was eating food with a bug in it.
It’s very unfortunate.
I have ordered from this place for two years now, and have been a reoccurring customer but not after today! Manager also stated that he needed my salad back so that he can send it to his chain of command, but wouldn’t provide me their contact information which I also thought was weird!

I want to give a shout out to my favorite pizza guy Troy.
I go really far out of my way and wait till later at night to order when Troy is working.
His pies are ALWAYS consistent and I am always met with great customer service.
So if your in the area of this Dominos please give my boy a try and you'll see what I'm talking about. Thanks buddy for all the great meals! Keep them coming! Best, The Rands