Del Taco

Literally could not have gotten my order more wrong.
I ordered a queso loaded nachos with beef and 2 crispy chicken and fries and a literal giant container of lettuce with beef and like 4 chips(?!?!) and 2 mini bean and cheese nachos????? PLUS the chips in the nachos taste rancid - like old oil with chemicals.
Super huge fail.

Owner response

Edit* Both Saturday and Sunday night they're closed at 1230am..they are obviously not open 24 hrs.
We went there after work at a local bar.
So about 230am.
We went there because Jack in the Box was packed and no one was in line at Del Taco.
I went craving specifically a Double Del Cheeseburger, usually that's what I get, have been since I was younger.
The drive thru employee says they're not making burgers at the moment.
To me, having also worked in fast food, they had already cleaned the grill for the night and decided they didn't want to make burgers anymore.
Incredibly disappointing.
We ended up getting a couple chicken tacos, a Del Carbon, a grilled chicken burrito and a drink.
Better prices than other fast food businesses, however I'd wait in line next time to get something I was craving from a business, instead of settling for my second option because of the employees not wanting to make that certain item.
Service wasn't bad though, I've had an extremely rude drive thru employee there before, glad it wasn't the case this time.
Overall, the food we got was good as well.

Owner response

Please read the entire review! There are problems with Del Taco I think is was Sunday May 28,2023 was National Hamburger Day.
I received a text saying if I buy one Sat or Sun I would get one free when you order from the app.
I ordered on the app for pick up at Del Taco on Gaffey in San Pedro, and clicked on everything that was supposed to be clicked on.
I ordered to pick up and take out.
When I received my order there was ONLY one hamburger in the bag along with the other items I ordered.
I asked the "manager" about the buy one get one free offer and he had no knowledge of that offer.
A couple weeks ago while I was getting my motorcycle repaired I received a text from Del Taco saying order through the app and get 20% off.
There were no coupons to click or numbers to use, just order through the app.
I ordered through the app and when I picked at the Del Taco on Alondra in Norwalk, CA up my order I was charged full price.
I sent an email to Del Taco and I got back an email explaining how to use promotions on their app.
lol To use the Jack in the Box app I don't need special instructions or anything like that.
I use the Jack in the Box app and Taco Bell app all the time and have NO problems at all with their app!! I REALLY DON'T THINK I WILL BE GOING BACK TO Del Taco anymore.
Even for "Mexican Food" fast food restaurants, there are TOOOOOO many others to go to.
Hell, Taco Bell has more around and better food!! SORRY Del Taco, you didn't call as I asked, your "managers" don't have any idea what is going on, you just lost a customer!!

Owner response