Cracker Barrel Old Country Store

Passing through the area on vacation.
Our waitress, Kelly was fantastic.
She was very friendly and provided excellent service.
She was very responsive and kept our drinks full.
I had the chicken and dumplings and the food was delicious and was prepared very quickly.
I highly recommend

Owner response

Can't taste a 0, so they get 1.
I go for "Breakfast for Dinner" because they have a sign saying 2# Bacon for $15.99.
I ask the waitress if it's valid.
She checks & says yes, so I order it and pancakes & Eggs.
After 37 minutes, she brings the pancakes & Eggs and tells me they're out of the bacon...
really? I let her know I wasn't happy (in fewer words).
She said I could get 4 pieces of bacon for $4.
really? They aren't out of the $4 for 0.1# Bacon? I ordered it to eat with my eggs anyway.
After 15 minutes, when my eggs were cold, I got my bill & left.
Bait-n-switch used to be illegal!

Owner response

We just sat down when our waitress asked us if we were ready to order.
We asked for coffee and cream .
She came back and placed a handful of creamers that went everywhere instead of placing them into a bowl.
We gave her our order.
Asked if we could have the biscuits and gravy first.
She replied no they come with the meal only.
Then she said you can purchase more without the meal.
So we were up charged.
My meal was not what I ordered.
The manager came by an I told her that the waitress brought out the wrong meal.
The waitress came to us and asked what was wrong with the food.
I told her that she didn’t place the order correctly.
She finally brought out my order. The pancakes my husband received was under cooked.
My French toast was under cooked also.
The scrambled eggs were not freshly made and was sliced into pieces from a batch. In the past we had the same meal that everything was cooked fresh.
A very warm atmosphere and wonderful service. It’s ashamed that as a society that nothing and no one takes any pride in their jobs let alone themselves.
Your establishment should take more pride and in training your employees or like others.
You too will lose out and close the doors.
Please hear my advice.
Do better and better will come.

Owner response