Chipotle Mexican Grill

Name: Chipotle Mexican Grill
Address: 5320 E 82nd St, Indianapolis, Indiana, 46250, US
Telephone: (317) 913-1425
Price range: $
Rating: 3.70

Mexican restaurant, Caterer, Fast food restaurant

Location: 5320 E 82nd St, Indianapolis, IN 46250, United States
Located in: Castleton Crossing
Phone: (317) 913-1425
Price: $

Opening hours

Sunday: 10:45 am-10 pm
Monday: 10:45 am-10 pm
Tuesday: 10:45 am-10 pm
Wednesday: 10:45 am-10 pm
Thursday: 10:45 am-10 pm
Friday: 10:45 am-10 pm
Saturday: 10:45 am-10 pm

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Reviews

Visited 2/25/23 Today, we were craving some Chipotle and decided to stop by the restaurant.
Upon entering, we noticed the restaurant was visibly understaffed, as many of the food dispensers were empty and the tables were dirty. Despite this, we proceeded to order; 2 chicken bowls and a veggie bowl.
We were disappointed to learn they had run out of grilled peppers and onions, which are a staple when ordering a chicken bowl. When we went to pay for our food, I asked for a towel to clean a table, but the cashier kindly offered to clean it for us.
Despite the restaurant being busy with a steady flow of customers, the cashier was still friendly and helpful. While the food was tasty, the understaffing and lack of cleanliness in the restaurant were concerning. In the future, we hope that the restaurant can improve its staffing and cleanliness.

The restaurant was dirty there was food and trash on the tables and in the floor the trash can where overflowing with trash.
The guy was serving under portions I told him charge me extra but put more meat in the burrito he only did a half spoon of chicken I wanted steak but there where out

During my recent visits to this establishment, I encountered a consistent issue with the availability of menu items, significantly degrading from my customer experience.
Notably, on multiple occasions, despite arriving more than two hours prior to the closing time, I was informed that the kitchen had ceased food preparation, rendering it impossible to fulfill my orders.
This was particularly frustrating during a visit where I had placed an order online well in advance, only to discover upon arrival that the desired items were unavailable due to the cessation of cooking activities. It has come to my attention that there is a prevalent dissatisfaction among multiple customers regarding the cleanliness standards of this location, as well as the recurrent unavailability of food items.
Such feedback reveals a pattern of service inadequacies that urgently requires managerial intervention.

Reservations