Mexican restaurant, Caterer, Fast food restaurant
I arrived to the restaurant, and there was 5-6 people waiting, it’s took almost 20 minutes to get a service.There was 2 staff members, one make the orders and the second was a cashier.The girl who makes the order was really fast and nice. The cashier guy was really slow, I was waiting for 4 minutes or more to pay for my food.He went to the kitchen and then to wash his hands and everything in very slow motion. Most of the customers were waiting for him and not for the food.
This Chipotle is okay.Sometimes they run out of certain ingredients after 7pm, like chips and taco shells.The food is good, but like other Chipotle locations, the portion size is dependent on your server.Sometimes the garbage cans are overflowing, and I've waited up to 30 minutes in line here before.Their soda fountain is operational (it wasn't for a month), and they even have to-go cups for Tabasco sauce.Great location in San Jose, but the upfront parking is tight.No outside seating, but there is plenty of seating inside.This location is a hit or a miss, just depending on whenever you go.
Owner response
Thanks for sharing your feedback.Reach out to us here: https://www.chipotle.com/contact-us so we can help.
I absolutely love this one guy who (at least when I go) always works on Sundays.It seems that he is the only one who actually takes his job seriously.Although he is alone, he actually does his job with no complaints.One time, I was waiting for the chicken to be done cooking which was only about a 5 min wait.Because I was actually patient he gave me a free apple juice.I hope he gets a raise!!
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