Chipotle Mexican Grill

this location constantly sucks and will without a doubt forget something in your order every time rather you’re picking it up in store or getting in delivered.
placed an delivery order on their app this evening for two salads just so we could get vinaigrette since there is no other way to communicate that you want it when ordering on app.
both bowls came cold, chicken was rock hard and the chunks of barbacoa in the other bowl were so large you couldn’t even eat them, and of course, they didn’t include the vinaigrette.
this location needs a better staff that actually knows how to follow instructions.

Owner response

I was quite shocked when I went into this Chipotle last night.
Any Chipotle I’ve gone into has been very clean and professional. There was no place in there that wasn’t dirty.
For that reason I chose a carry out.
Typically my reviews are positive ones.
Rarely do I leave a negative one.
Sorry not in a hurry to ever back here again.
The photos posted don’t do the sloppy atmosphere justice.
I was just stunned.
How hard is it to pick up and clean up???!!

Btw this is a pic from another day we went when the guac was good have worked at chipotle before and our guac never got that dark green color you never want.
Also the onions and cilantro were always fresh in it.
But at this location it is sometimes brown and the onions are flimsy, I feel lime they may make it the night before.
Anyway, I love chipotle, though.
I would rather go to a different location honestly, though.
One time I had no salt on my chips and just the little details like that upset you.
I know they all work hard, but if I'm paying what I'm paying, I should be getting the quality I'm promised.
Steak and chicken al pastor is fireee.
Chips and guac all day! ALSO WANT TO ADD THAT I SAW SOSMEONE TAKING THE TEMPERATURE OF EVERY THING WITHOUT WASHING OFF THE THERMOMETER.
FROM THE BEANS TO THE SOUR CREAM TO THE CHICKEN TO THE PORK TO THE STEAK TO THE CORN TO THE SALSA ETC ETC. VERY HUGE CONCERN!

Owner response