Mexican restaurant, Caterer, Fast food restaurant
Food & drink
Vibe
Taco
By owner
Street View
Time is 8:40 and they close at 9….. I stopped at the Wheaton location.Got a vegi bowl to go and made it to aurora and found 2 bugs.Instantly called and got some TERRIBLE automated service. Arrived at 8:52 to the location on rt 59 and reordered.Initially was informed I’d have to go back to the location I got it.The staff was patient, went got a manager, and the manager did right by us! This is wonderful customer service.
The employees have poor customer service and a negative attitude.They often scoop the protein from the container and shake the scoop just before serving, which results in smaller portions.Also, I asked for more protein and he literally just put one cube of meat 🥩 on the bowl, I think it was really petty of the employee for putting the cube of meat.
Owner response
-Fia
I’m not sure if Keith Lee had anything to do with the portion sizes, however this was the first time that I’ve gone to a chipotle and didn’t have to complain.
Owner response
Thanks for sharing your feedback.Reach out to us here: https://www.chipotle.com/contact-us so we can help.
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