Chipotle Mexican Grill

Name: Chipotle Mexican Grill
Address: 1370 Garden of the Gods Rd, Colorado Springs, Colorado, 80907, US
Telephone: (719) 264-9749
Price range: $
Rating: 4.10

Mexican restaurant, Caterer, Fast food restaurant

Location: 1370 Garden of the Gods Rd, Colorado Springs, CO 80907, United States
Phone: (719) 264-9749
Price: $

Opening hours

Sunday: 10:45 am-11 pm
Monday: 10:45 am-11 pm
Tuesday: 10:45 am-11 pm
Wednesday: 10:45 am-11 pm
Thursday: 10:45 am-11 pm
Friday: 10:45 am-11 pm
Saturday: 10:45 am-11 pm

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Reviews

This location use to be a reputable, quality location that provided quality food and good portions for the cost.
Nowadays, this location, like many of the other locations throughout Colorado Springs, are highly lacking.
I placed my pick up order via the app and arrived about 15min before close.
The employees seemed upset that I was even there to pick up my food in the first place.
Then, my order had not been started on and most of the employees seemed to be outside and I had to wait at least 5min upon arrival to be acknowledged.
Finally, as you can see from the portions, they are clearly lacking, especially given the rising cost of their food.
Overall, horrible - one star.

Freshly prepared ingredients.
We had a double steak burrito with guacamole.
Our Fat Tire craft beer was ice cold and refreshing with the salty tortilla chips.
Easy online ordering system and their rewards are awesome - we’ve earned a BOGO that I’m pretty excited to use next time we visit.

Owner response

Delicious food at a great value is what we're all about, Jordan! Thank you for your glowing review.
We hope you visit us again next time you're craving Chipotle!

First off I’m not fat shaming but to make sure I call out the right employee who is a plus size working the register so you can narrow down who this employee is.
I went to the restaurant to pickup an order and like I do at every restaurant (I do DoorDash on the side) I did not see my order on the rack and then ask an employee where my order is which they will let me know they are finishing it.
I asked said woman but was told in a condescending tone that if it was not on the rack it was not ready.
I stood back with a customer who complained to me he had ordered his meal online 30 minutes ago.
He said “I could have gone through the line three times and it would have been quicker”.
I work in hospitality and observing that cashier I’m really not sure why you hire rude people, clearly saw her mechanically thank customers and clearly see she didn’t mean it, not to mention how she treated other staff.
It took almost 10 minutes before I got the order while you could see only 6 people in line with the same amount of employees?! I don’t know where management was, if it was her then shame on you Chipotle.

Owner response

Thanks for sharing your feedback.
Reach out to us here: https://www.chipotle.com/contact-us so we can help.