Chevys

Came in for dinner the other day and was really impressed with my overall experience.
It’s been awhile since I’ve eaten here.
Everything came out delicious.
The service we had was over the top.
We were taken very good care of by our server Joseph.
Sonia the manager stopped by with table side guac we ordered.
Food was fresh, hot and packed with flavor.
Drinks were strong and enjoyable.

On Aug.
17th 2024 I arrived at about 2:30 p.m.
I am a usual customer and everyone knows my wife and I.
Normal routine is to go to the bar side and find a seat (usually seat yourself on the bar side).
Although we rarely drink, the servers on the bar side have typically been there longer and are more experienced. The bar area had three occupied tables and every other table was dirty waiting to be bussed (see pics of the disgust).
The restaurant side also had about three occupied tables and again many tables were dirty.
After waiting over five minutes I asked Isabella (the greeter) if we could get a table cleaned on the bar side.
She was not very pleasant and stated there was a wait to be seated.
She said it would be 10-15 minutes for a table.
I said no problem and added my name to the guest list at 2:37 p.m. As I waited, I observed several guests leave due to the long wait.
One of the guest asked the assistant manager to remove her name due to the long wait.
Instead of the assistant apologizing, she acted as if it was no big deal. Isabella was wandering around with a wash cloth in her hand but not cleaning the tables as the normal greeters do to assist with keeping the tables ready for the next guests.
Just before 3:00 p.m., I observed two additional servers coming on duty (Meghan and Coraima).
Both were greeted with a restaurant that looked like a hurricane blew through.
Both immediately got into action assisting the busser and the bartender Jesus getting things whipped into shape.
Isabella was still wandering around appearing to look busy while everyone else including the managers were taking orders, bussing tables, and delivering food.
It was obvious that scheduling was an issue and I later confirmed they were short staffed and it appears hours have recently been cut. At about 3:10 I was finally seated.
Meghan was my server and was excellent as usual.
Coraima also assisted with excellent service.
The food was good as usual. I write this review because they (Meghan, Coraima, and Jesus) need to be recognized for outstanding service and getting business taken care of when they walked in to a disaster. One would think a business like Chevys that has gone through a substantial turnover and closed many of their restaurants would be more compassionate to their guests and go above and beyond to make their guests happy and keep them returning to keep the doors open. Keeping a happy staff and providing adequate hours is passed to the customers via a happy employee.

Huge shoutout to Brooke for service.
We were a very busy, tired, group with lots of questions, orders, changes, and requests.
Food was great! My son wasn’t a fan but it’s picky.
I wish I had more tomalito on my plate 😭 it’s the best!