Checkers

A late Saturday stop after a concert, service was decent, my order, bacon burger and loaded Parmesan fries.
Burger was excellent, fries, maybe worst I've had, maybe a bad night for them, but barely edible.
For $17 and some change, I actually walked across the way to White Castle immediately after and ordered more food for my hour drive home.
To each their own, I'm not mad....
Just disappointed 😬😉

Owner response

First the AI drive thru was a horrible experience that added stuff to my order that I didn't ask for.
Second the staff member I spoke to at the window told me "no english" when I was addressing my concerns about the order experience.
Third, I really didn't like the food.
Fries were ok but the burger was nasty, and it was all overpriced.
I will not be going back.
There are plenty of other places to eat at

Owner response

Holistically the trashiest and insanely disrespectful fast food locations and services I have ever in my life has the displeasure of visiting. The staff was so unhelpful, angry and disrespectful as they could have possibly been, after being unprofessional and mediocre at their job a staff member that was supposed to be taking our order gave us ice cold cheeseburgers and old fries when we visited.
When I came back asking for them to recalled the cold burgers the incompetent staff working there her name was something like (Loutta/Loughta) was the sound she pronounced her name as.
She was extremely unkind and lazy to give any resolve but telling me to reorder and repay for the messed up order she gave me. Even after I had gone out of my way to correct something she and her co-workers Botched and were too lazy to fix.
I not only called their location several times after reaching back to the office to attempt to eat and they repeatedly and intentionally neglected to answer their phones and if you want to test my theory I would highly suggest you give them a call and let’s see if they answer/pick up for you ??? I called 5 times and got no answer even though it clearly rang. Then I came back in person and even kindly explained to them that the order was not up to par and that I had just spent $30+ getting my co-worker and I dinner for our overnight shift.
I not only brought back the botched order so I could return to them as well as prove to them if they gave me a hard time as they most definitely did. I even presented them with the receipt 🧾 and showed her my call log to their location from that same night and is the reason I was so shocked to receive such a horrific experience at this location and since that day I have never returned back there and have immediately discouraged all of my family and our family’s businesses from ever visiting or purchasing anything from this establishment no matter the location. For Checkers to promote and tolerate such heinous behaviors and mistreatment of kind, respectful and diligent customers I refuse to be a part of that type of foolishness and abuse of power/job Role. CHECKERS YOUR JOLIET LOCATION IS AN ABSOLUTE EMBARRASSMENT AND DISGRACE TO ALL FAST FOOD ESTABLISHMENTS IN ILLINOIS 👎 I most definitely DO NOT RECOMMEND THIS CHECKERS LOCATION FOR A FACT AND I DONT RECOMMEND THEM AT ALL AFTER HOW THEY TREATED ME. I would suggest going to portillos or Wendy’s for sure instead of them and if you need somewhere with 24hr access in Joliet hell down grade and go to McDonald’s at least they are honorable enough to remake an order that they mess up and not turn to disrespecting someone who’s order they served that was undercooked and not up to par ☝🏾

Owner response