Carl’s Jr.

I kind of can’t believe I’m leaving a review for a Carls Jr., but I truly think the team that I’ve encountered here the past few days, deserves recognition.
Today, I watched the team work smoothly and efficiently, especially during a rush around 12:30 pm.
From where I was sitting, it appeared that each team member knew the role they needed to fill, and played it very well.
The thing that stood out to me the most, because of where I was sitting, was the supervisor that was getting her hands dirty with the rest of the crew.
It’s not every day that you see a team work this well.
These days, there’s a decline in quality of service, especially in fast food.
Here, I saw the opposite.
I am sure that not every shift is like this, as we are all human and it’s hard to keep up with that kind of performance all day, every day.
Often times, customers only point out things when they’re dissatisfied, but I think it’s necessary to give praise whenever things are going well. My order was correct, tasted as expected, and it was ready for pick-up when I arrived. The restaurant was clean and the supervisor entered the dining area a few times to attend to guests and make sure things were clean. Everyone here was working hard, and seemed very focused, yet I saw smiles on their faces at times. Thank you for a pleasant lunch break, it makes a difference in people’s days, even if sometimes we don’t realize it.

Owner response

The employee working the register, Ember has outstanding costumer service as well as a friendly smile and shows exceptional attention to her surrounding.
I didn’t even have to ask for the bathroom code because she noticed as soon as I walked in that I needed to use the restroom and told me the code before I even asked, all while attending to another customer.
What an awesome employee.

Owner response

The Diablo loaded fries look nothing like as displayed.
A big disappointment, one star is generous!