Carl’s Jr.

I was recently at this location, and the I got the best customer service ever!!! The employee Lorena went above and beyond delivering my food and interacting with my family.
I felt so welcomed that I wanted to share my great experience with one of the manager.
I found out Lorena was in fact the store manager.
I understood why she takes pride on what she does to make feel customers at home, away from home.
The store was clean, everyone had a positive attitude and were very professional.
I will totally comeback for my famous star with cheese! Keep up the good work!!!

Owner response

Leaving ZERO STARS on Service, so hopefully that shows up correctly on the review.
My experience wasn't worth giving 1 Star. Don't even waste your time placing mobile orders here.
The managers and the employees never receive your order.
They don't even know how the Carl's Jr app works.
They're extremely rude about it and it's basically "too bad, not my problem, please leave" high and mighty attitude.
Spoke to them in Spanish because they spoke Spanish and then when I spoke in English they got offended and treated me worse because I switched to English.
My order was confirmed and checked in through the app and received the email confirmation too, yet nobody could give me an answer to why my order wasn't ready and how to get it resolved.
It got so frustrating speaking to the lady working the drive thru window, because she kept talking to me like I don't know how to place an order when it's clearly placed on my phone screen and I'm showing them.
They kept saying I'm wrong and need to actually place the order to the point it got frustrating and I just wanted to know how to cancel the order and they refused to help me, telling me to figure it out, and basically saying that's not their problem if I got charged.
Whoever manages this store needs to retrain all your employees that were working today 2/17/24 @630pm, because they were extremely rude and disrespectful and don't care that you might've lost your money and don't care to help you and ignore you when you're trying to get the problem resolved.
Never had such a bad experience at any fast food establishment as tonight and hope you don't lose business over the way your employees handle issues with mobile orders.
Honestly, any employee should know how the app works to at least tell a customer how to cancel an order or request a refund.

Great service, the lady helping me place my order was very patient since I wasn't sure on what to get for my side.
She recommended onion rings, and they were so good!!! The overall experience was one of the best I ever had at any other restaurant!!!

Owner response