California Pizza Kitchen at Topanga

Delicious food, caring staff, and amazing environment for a wonderful lunch! The staff were quite caring and friendly, immediately greeting us as we entered and accommodating us accordingly.
The food was delicious, with many options available.
I would definitely return and recommend this place to my family and friends!

Owner response

Sat down for happy hour alone to an overwhelmed new bartender alone.
This interaction left me without a menu and unacknowledged for 15 min, never offered bread even those greated near received theirs.
I sat directly in front of the bartender for the entirety of my experience.
Mentioned twice my order and she ended up taking 3 other orders first.
When I finally ordered food took quite awhile and was not hot.
Top appeared particularly well done and i definitely never received silverware.
Surprised by the time and money i wasted when all they need is to Communicate when you need help.

Owner response

It broke my heart to leave a mediocre review because CPK has always been my "go to" dinner spot with my family after shopping.
We enjoyed the pizza, as always, it was fresh and delicious.
However, the chicken picatta lacked flavor and the chicken was extremely dry.
Our server was pleasant and attentive, wish I could say the same for the hostess and welcome area.
They were not friendly, and downright rude.
I received a text to alert the hostess that we received a text that our table will be ready soon.
I had done just that but still noticed 3 larger size families got seated first.
I asked the hostess what was going on and she sarcastically said "Oh, you lost your spot." I said "Since the text I have been standing right next to you." She responded, "I didn't notice." That's exactly it, she was non attentive and rude.
She never apologized and sat us at a table without a word and a bad attitude. Once seated our server provided great service, pleasant and clean experience.
Maybe this franchise needs to train the front of house staff.

Owner response