Seafood restaurant, American restaurant, Family restaurant, Fast food restaurant, Fish & chips restaurant
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I haven't been here in years.It seems like nothing has changed; nothing special.I just like the crunchy fish 🐟 😋 and crushed ice 🧊.The Jacksonville Captain D's tastes better, has better service, and has some better choices.No one was mean.I just didn't feel welcome.There is a city bus 🚌 stop right in front of the store.I originally pulled up to the drive thru and waited ✋️ 😩 and waited.Nothing.I finally decided to just go in.No future plans to revisit.The restaurant was empty, and 1 other person came in to dine in while I was there.Another customer came in, ordered, got his food, and left.One employee was eating at another table.
Owner response
Thank you for taking the time to share your experience.We're glad to hear you enjoyed our crunchy fish and crushed ice, but we're sorry to hear that other aspects of your visit didn't meet your expectations.We strive to provide a welcoming environment and efficient service at all our locations.Your feedback is valuable and will be used to improve our service.If you wish to discuss this further, please visit https://www.captainds.com/contact-us/.We hope to have the opportunity to serve you again in the future.
This was by far my greatest experience at the colonial glen location.I had to pull up which was fine because nothing worse than cold fish.Everything was pipin hot, service was great, waiting time was great.If I can get my food like that every time.Excellent job to the staff on 6/29 around 6:30pm.You guys should be proud of yourself for a job well done.Oreo pie delicious lemonade good just added more ice when I got home.I was very pleased with everything.
Owner response
Terena, thank you for taking the time to share your experience with us.We're thrilled to hear that your visit to our Colonial Glen location was amazing.We're delighted that our team delivered excellent service, and that your food was delicious.It's always great to hear that our staff made a positive impact on your visit.We appreciate your patronage and look forward to serving you again soon.
Worse customer service ever. I pulled up to the drive through and I couldn’t even get my order out and my request made because the older woman kept talking over me. When I got to the drive through I tried to make the request she told me to pull up and she slammed the window in my face. There was no cheese on my sandwich and I couldn’t even ask for hot sauce or ketchup. I used to love coming here when I visited home.I will NEVER be back as long as service is that way and that old bat is there!
Owner response
Oh no! We're sorry to hear about this, Lexx.We understand your frustration and will be sure to connect with our team members over this.We appreciate the feedback and hope to see you soon!
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