Seafood restaurant, American restaurant, Family restaurant, Fast food restaurant, Fish & chips restaurant
I gave two stars bc they was willing to give me more fries as oppose to not but the grease was old and sadly they gave me few fries for the meals I bought.Thanks for trying to fix something that was just not a good meal
Owner response
We're so sorry for the quality of food you were served, Kashai.Can you reach out to us at https://www.captainds.com/contact-us/ and share a few more details? We’d love to follow up with you directly.
The food we got was cooked well and tasted good; however, one of the sides on my meal was incorrect; no tarter sauce as requested; and no hush puppies included as described on the website.Since it was a drive-thru order and we didn't notice until we got home, there was no chance to correct it.
Owner response
We're glad to hear you enjoyed the taste of our seafood, but we're sorry to hear about the mix-up with your order.We strive for accuracy and it seems we missed the mark this time.We appreciate your feedback and will use it to improve.If you'd like to discuss this further, please reach out to us at https://www.captainds.com/contact-us/.Thank you for dining with us.
Bathroom was so nasty, pee on floor, trash on floor no paper towl in dispenser.No ice in lobby drunk machine.None put in whole time I ate.Floor and tables were nasty, grease, trash an fish crunchy on floor.Staff was very rude.Then some older lady in back works yelling an fussing.
Owner response
Thanks for reaching out and bringing this to our attention, Jeremy.We take this seriously and will pass your message to the management team for the Louisville Captain D's.If you’d like to share more details, please reach out to us at https://www.captainds.com/contact-us/.
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