Cracker Barrel Old Country Store

Food was good but seemed a little off from what they used to serve.
Spent almost an hour waiting for food and service was very very slow.
The staff just seemed short handed and was dealing with the hand they were dealt.
Recommendation hire more people during peak or semi busy hours.
Lastly reduce the amount of pepper is the hash brown casserole, we can always add to the served portion

Okay listen ..
we got there at 7:45 they close at 9 . There was a group of 27 people and we were seated before them ( it was me and my spouse) We order our drinks and the waitress told my spouse to leave her ID on the table when she’s drinking her drink so she doesn’t get in trouble (we are way over the age of drinking) we get our drinks a few minutes later .
It took 30 minutes for her to come back to take our order .
So now it’s about quarter till 9 and our food comes in get my pot roast and it’s been sitting under the light long enough for gravy to congeal .
It took 2 times to have my food redone to be decent .
Not to mention the waitress asked my spouse if she wanted a kids meal instead of a normal meal .
So the manager comes out and comps me for the issues we had and we get the ticket and it wasn’t taken off the ticket we go up to the front to pay and the kid at the register seemed to not know he was working and ignored us and acted lost .
This location has always failed us and this was the last time we would ever go to that location .
Go to the one on the brooks exit they actually know how to cook the food and treat you right there

We love Cracker barrel.
Food is wonderful, and the atmosphere is nice.
The service is hit or miss.
We were there the other day and never actually knew who our waitress was.....I had to bring my ice tea glass up to the inner work area and interrupt the management chat group to ask for refills.
Management....if your waiters/waitresses are in short supply or they showed up but are struggling......step up and help.
Your ego is sending us elsewhere.
There is one manager who is outstanding.....not sure of the name but might be Bill or Bel.....something like that.
If he's on duty the restaurant is awesome

Owner response