Mexican restaurant, Burrito restaurant, Caterer, Family restaurant, Fast food restaurant, Restaurant, Taco restaurant, Tex-Mex restaurant
Great experience today at Cafe Rio.I get a vegetarian salad about every other day at Cafe Rio across the vegas valley and the cafe rio protocol for veggie salads is extremely unfair.Actually it’s sucks. They won’t give extra beans extra pico extra anything so you basically pay the same price for a meat salad without the meat salad.Who cares though as i just simply beg for all of that anyway and sometimes you get an amazing human who understands and gives extra since you aren’t getting meat.Well today it wasn’t that the person serving me broke or bent any rules he was just kind understanding and went above and beyond to serve.Lucas was amazing.I watched him serve others in front of me, then how he served me was really impressive, he was just simply aware, listened, explained and understood in the perfect way.Cheers to you Lucas, life is going to be easy for you with those attributes.
Owner response
It's wonderful to hear that Lucas went above and beyond to make your visit exceptional, Tyler.Additionally, we appreciate your feedback regarding our protocol for our salads and will share it with our management team.Thanks for these stars - we hope you think of us next time you're craving deliciousness!
We arrived 9:20 ( they close at 10) we both ordered steak .Instead of telling us, they are out of steak like has happened multiple times prior Peggy cooked fresh steak for our meals.We gladly waited.Michael prepared the rest of our meals and was friendly and helpful.Peggy and Michael went above and beyond !!!!
Owner response
We're happy to read you had a great experience with our team, Michelle! Come back and visit us the next time you're craving deliciousness.😋
Grossest experience ever.I ordered my food online and took it to work.First, I wasn't given all of my order and had to go back and get the rest.Once I arrived at work and was eating my food I noticed my lid had a speck on it.What I thought was a piece of burnt food turned out to be a smashed dead fly.🤢 I will never order from here again.I do not recommend this place.
Owner response
Hi Latasha, We take claims like this very serious.Please email us at social@caferio.com so we can discuss this further.Thank you.
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