Mexican restaurant, Burrito restaurant, Caterer, Family restaurant, Fast food restaurant, Restaurant, Taco restaurant, Tex-Mex restaurant
Food & drink
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When the Employees were done talking to each other about their personal life, I ordered two burritos. They only wrap it with meat, cheese, rice and beans.Everything else is on the side and you have to put it inside yourself.Sour cream, guacamole, corn and whatever else you want. They didn't know which burrito had what meat at the end after putting it through the oven. Meat still was cold. Paid 41 dollars and was not worth it.Location in Rancho cucamonga is better.
Owner response
Rafael, thank you for reaching out.We're so sorry to hear about your experience.Please know that your feedback is very important to us.We value your business and truly hope to have another chance to impress you.
I have always received a Military Veteran's discount on my purchase until today.I was told that I had to be in uniform to receive the discount.I am not active duty, I am a veteran, so I don't wear a uniform. I called to find out what was going on, and I was told that the discount is for active duty military, in uniform only. I have my rewards points to use up at Cafe Rio, and then I will eat at the other restaurants that give me the Veteran's discount. Goodbye Cafe Rio! I'm sorry that you don't honor our Military Veterans.
Owner response
Hi Archie, we're disappointed to hear about your recent visit.We value your feedback and want to ensure a better experience next time.Please reach out to us at customercare@caferio.com so we can learn more and work towards addressing your concerns.
So far, the worst café río ive been too.I asked for a bowel, and she literally put half a spoon of rice it was not even touching around the bowel.She put half of rice.Rice, chicken, and cheese were not touching the around the bowel.So i asked her if it was how small you usually make the bowels? (I've gotten the bowels here and in a different location), and she said yes.She asked if i wanted lettuce, so she double portion that, so now the bowel looked like if it was pouring out of food, i even had to tell her not to put more.I can make my own saled at home.So i asked for corn they have the smallest spoon and only gave me half a spoon of it.Then i said, "Can i have extra she literally scopped like 4 more corns.So i said, "You know whot im not gonna take it like that." It's super small.I hate to complain.i know everyone is hurting financially these days.But im not gonna pay 15 bucks for lettuce.So i said no im not gonna take it." So i was walking away.And she was telling the other employees i didn't want it because it was small.And then showing all the lettuce popping out.Like if they bowel was so huge.It was all lettuce.Weres the chicken rice beans? She was like sarcastic about saying i said it was small.I've ordered these before i know how they normally serve it.Never complain about other times.So no thanks, cafe rio in North fontana.
Owner response
Mayela, we appreciate you reaching out with your review.We're very sorry to hear about this.It's important that we provide our customers with an excellent experience, so please send us an email at customercare@caferio.com, and we're happy to discuss this further.Thank you.
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