Oggi's Sports | Brewhouse |Pizza

Oh man.
Where to start.
We were here about a month ago & it was ok.
Okay enough for us to come back on a Friday night about 5:30pm.
It wasn’t busy, which should have told us something.
The young guy who greeted us is awesome and very friendly.
Gave us hope.
Then our waitress came, no smile, after a lengthy wait.
We ordered drinks, got the wrong tequila, it was some floral drink, not tequila! Took another 20 minutes to finally get the right tequila.
Food came & it was fine, had fish tacos, chips were overly seasoned on only some chips.
Waitress never came and checked on us after we got the food.
She did at the end ask me if I wanted another drink but I was already done with my food & didn’t feel like waiting another 20 minutes to get a drink.
We are very happy to tip well for great service but that was not the case tonight.
An hour and a half for 2 people when it wasn’t even that busy.
Makes me sad because we want to support local businesses but we won’t be coming back here again.
I could go on with other details but it was mainly the service staff which may need to be retrained.

Owner response

The pizza 🍕 and wings were great! They had the thick crust I like on pizza.
The coffee ☕ was good as well.
The coffee had cinnamon, just enough for a nice taste and smell of cinnamon.
We had an awesome time watching the game!!! Family friendly 😊 Great customer service.
Thank you!

Owner response

I was off yesterday and decided to go to Oggi's.
I had been wanting to go here since this place opened.
The was barely anyone there since it was mid day.
Server walked by an tossed some napkins and straws on the table...
super rude.
Then another person came over and took our order.
Took very long to get our food, the pizza was warm like it had been sitting out when it should've been hot.
The wings were all drums no flats, they tasted like they were cooked in old grease and squeezed with lemon juice.
The waitress came back and checked on us 1 time.
Then after that I had to get the attention of the hostess to see if we could get our receipt to pay.
The waitress never even came back to give us the bill the hostess did.
Super RUDE like who does that? There was a guy there looked like maybe the owner or proprietor never spoke to any of the customers.
I definitely will not be back, nor will I refer anyone.
I could go into some other details but there's no point.
Don't provide excellent service for the customers you like, and poor service to others why even be in business if that's your mentality.?