Raising Cane's Chicken Fingers

Worst service ever!I was missing a whole combo and when I told them the guy got rude and said everything was there.
I told him it was four combo and only got 3 he the snatch the bag out of my hand and I told him I wanted to talk to the manager and believe it or not she was so rude too saying if I wanted the order or not.
I told her I’m paying for the food you’re not giving it to me for free! She then said sorry I can’t help you and slammed the window.
Canes needs to fire them unprofessional employees .

Owner response

On February 14, 2024, at 9:01 pm, I visited the drive-through to pick up some food to go.
However, when I sat down at home to enjoy my meal, I discovered that there was hair stuck to the fries.
Concerned about the hygiene of the food, I immediately called the restaurant and spoke to Manager Armando. He apologized sincerely and assured me that on my next visit, they would replace the entire meal. Today, on March 3, 2024, I returned to place an order, and a helpful cashier assisted me.
I kindly asked her to get the manager's assistance.
The manager retrieved a book from the back, where they keep records of customer complaints.
She explained that my name was not mentioned in the book, which I understood as a part of their company policy.
However, the manner in which she conveyed this information was rather unpleasant.
She proceeded to embarrass me by loudly stating that they have a policy of not providing” free food”,as if I were begging for it.
My intention was simply to rectify the mistake that had occurred.
I understand that mistakes happen, and I did not make a big fuss about the hair in the food.
I only requested a replacement for the meal that had to be discarded. Unfortunately, the manager, Kayla, was extremely rude in her response.

Owner response

Look at the size of the fingers in the picture.
I’ve gotten Cane’s plenty of times before and the strips are always considerably bigger than this.
Doesn’t help that the menu is right there and you can clearly compare from the displayed menu picture that they are supposed to be about double this size.
What is this? Maybe I got a bad batch.