Buffalo Wild Wings

My husband placed an order for 20 wings with three different flavors.
One of which is my favorite dry rub desert heat.
Unfortunately it was nothing like it should’ve been.
It looked as if they sprinkled the season on the wings and I didn’t even get 5 as ordered.
We called and spoke with the new manager, Sam.
He was very apologetic and refunded the amount paid as well as a gift card.
He understood our frustration, especially being this wasn’t the first time.
We love BWW and have faith Sam will make a difference with the store.

Owner response

This place is going to kill someone! They served me rotten, expired food.
I placed an online order that said it would be done at 8:40pm and when I showed up, they said they don't have mIy order.
They eventually found it.
I ended up finally receiving my order at 9:33pm after waiting almost an hour past my pickup time.
When I got my food, the wings were ice cold and the celery they included with my order was so rotten and expired that it turned into brown goo.
One of the bags said 10/17 on it.
Four months past the expiration date! The amount of incompetence, laziness, and lack of management for something like this to be served to a paying customer amazes me.
The health inspectors need to be called on this place before they kill someone.
Do not eat here!

Owner response

Man the customer service and quality of food is hand in hand pretty poor.
I went here back to back including Super Bowl Sunday and had basically the same experience, hence my review.
Super Bowl Sunday was a special circumstance which I won’t dive into but on my return trip Monday lunchtime, I noticed there was only a small crowd of people; possibly 10 tables set out of 25/30.
Myself and another gentleman were standing at the front waiting to be addressed for over 5 minutes.
Like, where is the hostess?? Granted my order was ready at the time I arrived at the counter but it was supposed to be ready @or around 12:10 according to my online order and I arrived at 12:09 because I like my food hot and ready.
Mind you I had to wait the 5 minutes for the hostess, so food never got into my hands until 12:18.
What room e for surprise is that once I got to my car and checked m food, fries were already cold and wings looked like they had been setting for hours.
No huge biggie I’ll just heat it up a little bit when I get home(literally 2 minutes away) but the kicker here is that I asked for a single ranch and they gave 6! Blue cheese.
Like why? Would you waste that much product on a one person 6 wing meal and get it wrong on top of that! #makeitmakesense

Owner response