Buffalo Wild Wings

Loved the wings, the burger looks yummy.
But the nachos were meh.
The food came out at all different times.
That was weird with 6 people.
The 1st person was done by the time the 6th person got their food.

Owner response

Before I went to this Location I did look at recent reviews they're all one star and I thought they're not real but now I know they're real because the service is so bad the girl who is taking orders doesn't care she doesn't even do refills or take orders unless we call her couple of time won't even give us bags to carry to go boxes.
Food was made in a hurry The onion rings and cheese balls are burnt a bit and the wings are like biting an over fried chicken Not good and my whole family disappointed I hope the manager or owner will go here as a customer to check it out.

Owner response

I am a HUGE fan of Buffalo Wild Wings, but this location needs new leadership or new ownership.
The server was hardly ever in the dining room and someone else had to bring our food.
The person who brought the food didn't ask if we needed anything else, but we quickly asked as they walked away for refills on our drinks, and the sauces that were supposed to come with our meals.
They never came back with refills or the sauces, and we had to ask another server in the dining room for assistance.
The other server that we asked still didn’t get us refills, but did fulfill the sauce request.
The restaurant was doing so bad that there was a line of customers waiting for refills at the refill station where the server should be filling the drinks.
So, like everyone else , we got up and refilled our own drinks.
The food was subpar.
The atmosphere was extremely loud with the TVs making it too hard for families to talk at their tables.
We were able to bring another family in at the table next to ours and scream back-and-forth at each other about how upset we both were with the service, the environment and the food.
The following day we called to talk to the manager and he said the server was fired, but that he wouldn’t do anything for our experience,.
This is not how I want to spend my hard earned money on an evening out with my family especially when prices are so high which allows us to eat out less.
I still love Buffalo wild wings, but will not be visiting this location anytime soon.
With the reviews that I’m reading on here about this location I recommend that you don’t visit this location either.
I hope the owner of this location reads this review and makes the necessary changes so that we don't have to go out of our way to visit a better location

Owner response