American restaurant
Terrible food..waitress was super nice and good but way understaffed so we waited way too long all around.. paid $75 and ate fried pickles (who fries dill spears?), about 8 bites of ribs, didn't touch the sides that looked like they were overcooked then sat for 20 mins, and my kids ate one tender out of the two kids meals...
I prefer short and informative reviews, but saying the service was poor won't do.Although it may have been an off day for staff, this seemed like bad work culture.It wasn't particularly busy-- 4 tables being served at the time with 2 servers.It took 15 minutes before they finally took our orders.Meanwhile, others were waiting patiently to be served in some manner; a family needed their check, a man wanted another drink, and another man was waiting to order.Staff seemed occupied by smaller tasks and were talking with each other a bit, but seldom did staff check on the tables.After some time, the family all walked up to the bar to get their check, the man walked up to the bar to ask for another drink, and the rest of us kept waiting for our orders to be taken.Meanwhile another family came in and waited 10 minutes before being greeted.When they were seated, they were pointed in the direction they should go.They seemed confused and another staff member pointed generally where they should go but also didn't walk them to the table.Staff seemed checked out and preoccupied.Our food didn't arrive together and my wife waited for another 10 minutes before she got her entree.The restroom was in need of cleaning and while we were there, I noticed a staff member use the toilet but didn't wash their hands.Perhaps, they washed later but that was concerning.While away with my son, my wife's food arrived with the other man's order as well.My wife tried to tell the waiter but he walked off and didn't seem to hear her.Again, checked out...After a couple minutes my wife overheard the waiter ask the man at the other table what he ordered.My wife spoke with the man at the table across the room, asking if the extra meal on our table was his.The waiter then realized his mistake and grabbed the plate and served it to the man across the way who was waiting that whole time for his food.In that time, a staff member who appeared to be leaving for the day walked by the phone that was ringing and hesitated before taking the phone off the hook and immediately hanging it up before she walked out.There were a few other small things like not getting drinks refilled, needing to get our own napkins and silverware, and more waiting for the server to come around so we could get our check paid.Other than that, the food tasted good and was priced reasonably for the quality.
Really great service.Sat at the bar, immediately received a drink and asked what to order.
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15811 John F Kennedy Blvd, Houston, TX 77032, United States
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2800 N Terminal Rd Terminal A Ticketing Level, Houston, TX 77032, United States
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George Bush Intercontinental Airport, 18700 John F Kennedy Blvd, Houston, TX 77032, United States