Hamburger restaurant, Delivery service, Takeout restaurant, Restaurant
The order was placed electronically for pick up at 1245. It was not ready till 1330. The staff seemed confused by what a combo consisted of. I had heard good things from others but will not be recommending it myself unless the owner gets ahold of this business. The fries were undercooked and there was no love in the burger. I gave it two instead of one star because the establishment was being held together by kids.
Owner response
Hello, I’m sorry to hear about your disappointment with us, and I would like to assist you with making things right.Please contact us at socialmedia@bigdealburgerco.com when convenient.
Ordered two singles with cheese and seasoned fries.The fries came with absolutely no seasoning in them.The burgers were ordered with grilled onions and to be on Texas toast, was served raw onions and they were on normal buns.The burger patties were almost BLACK but somehow the burgers were cold and hard. ZERO stars.
Owner response
Hello Lee, I’m sorry to hear about your disappointment with us, and I would like to assist you with making things right.Please contact us at socialmedia@bigdealburgerco.com when convenient.
"Seasoned" fries were not seasoned and slightly stank.Ordered my two burgers on a brioche bun they came on Texas toast, "grilled" sweet onions were not grilled.There was no ketchup or BDB sauce on my burger.The meat was dry and overcooked everything was disgusting.Im sure there are some kitchen nightmares level of hygenic issues in the kitchen.DO NOT WASTE YOUR MONEY HERE
Owner response
Hi, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.We would like the opportunity to investigate your feedback further.Please reach us at socialmedia@bigdealburgerco.com so we can learn more and work to make this right!
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