Sandwich shop, Caterer, Meal delivery, Takeout restaurant, Salad shop
I have spent so much money at this place and usually have great service.First thing last Saturday, I placed an online order for 3 sandwiches 2 hours before I wanted to pick it up.When I got the associate told me it would be a minute.I waited 10 more minutes while they took new orders and gave those customers their food.I asked a person who I thought was a manager when my order would be ready, she told me it would be another 10-15 minutes.I told her that is ridiculous.She and the first associate looked at each other and rolled their eyes.Then I told them to cancel the order.When I called Noah who said he was the manager, he acted like it was a bother for him to even talk to me.He said he would refund my money with no appology for me driving over there and wasting my time.At the end of the call he said, "I'm sorry you had a bad morning." The tone was as if this was my fault.Meanwhile it's been 3 days and no refund.I will call corporate tomorrow and then my credit card company. Update: I spoke with Julie at the corporate office.She was very apologetic and made sure I received my refund immediately.
Owner response
Hi Connie.I am sorry to hear that you had these issues at the Kolb store.Please email our corporate office at contact@bagginstucson.com if you did not receive your refund.I will follow up with the store's supervisors for more training. Thank you for your feedback.We cannot do better if we do not know.
This is great sandwich shop. I ended going times in a week cause it was so good.I enjoyed to grilled chicken sandwich and the meatball sandwich. It's cool because they include a chocolate chip cookie with your meal.But if you have a sweet tooth they have great little mini lemon burnt cake.
I did not expect to pay $22 for a small sandwich, a single layer of potato salad, and a regular drink.I figured by the prices and the pictures on the door, that I was getting a handful sized sandwich, and at least half of a container of potato salad.That was not the case.The bread was the same size bread that you would get in a regular store-bought loaf of bread.The potato salad barely covered the bottom of the container and was over three dollars.The taste of the sandwich and the potato salad was decent, just not a great value.The staff was friendly.
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